Aquahot Installation and Tech Support Page
Regarding installation support, please note that for products requiring certified professional installation, a key difference between professionals and DIYers is the ability to follow instructions precisely, down to the smallest detail and in the proper order.
I recognize that you bring skills and experience in areas where you may exceed my knowledge, match it, or have less familiarity. Since we don’t have the time to assess each other’s abilities in-depth, I’ll break down instructions to a basic level. This is not a reflection of your skills but rather a way to ensure clarity for everyone, including future DIYers with less expertise then possibly ourselves.
FAQ: What should I do if I didn’t receive the 3/4 inch Reducer Coupler to 5/8 inch Black Nylon (PLX-000-835) or other item?
If you ordered or were sent the 3/4 inch Reducer Coupler to 5/8 inch Black Nylon (PLX-000-835), we recommend carefully reviewing the instructions and parts list included with your system to ensure you received all necessary components.
While we strive to ensure every order is complete and accurate, we understand there may be occasional oversights. If this specific coupler wasn’t purchased or included in your kit, you’ll need to decide whether it’s more convenient to acquire the item locally or to reach out to us for support.
Key Considerations:
- This coupler is a relatively inexpensive part that’s widely available at local hardware stores (e.g., Ace Hardware) or online. Acquiring one locally can save you both time and potential delays.
- Your time is valuable. A quick trip to the store may be more cost-effective than waiting for support or attempting to obtain a $2–$8 item for free.
How We Can Help:
At Northwest Overland, your satisfaction is our top priority. While we don’t discourage you from contacting us, we want to balance your convenience and our commitment to service:
- If you decide to reach out, we’ll do our best to provide any missing components, even free of charge when appropriate, to ensure your satisfaction.
- However, for small, inexpensive parts like this, sourcing it locally might be the quickest and simplest solution.
Our goal is to make your installation process as smooth and efficient as possible while respecting your time and investment. If you have questions or need assistance, please don’t hesitate to contact us. We’re here to help!
